This is an exciting opportunity to join Health Education and Improvement Wales (HEIW) as a听Junior Digital Service Desk Analyst听on a听24-month apprenticeship programme. The successful candidate will become an integral part of the Digital Service Desk team, providing first-line IT support to approximately 750 HEIW staff.

As the first point of contact for digital support, the apprentice will play a key role in ensuring a professional, responsive, and customer-focused service. They will be responsible for troubleshooting technical issues, maintaining accurate records, and escalating more complex problems to senior colleagues or second-line support teams.

This role is ideal for someone with little to no experience with IT support but has a passion for technology, a desire to learn, and a commitment to delivering excellent customer service. It offers a unique opportunity to gain hands-on experience while working towards a level 2 or 3 qualification in Digital Skills for Business, in a supportive and forward-thinking organisation.

Please be aware that we cannot accept any candidates with qualifications of undergraduate degree or higher due to eligibility criteria for the Level 2 Digital Application Support apprenticeship course.

This post is Fixed term/secondment for 24 months to meet the needs of the service.

If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post

Cardiff Council’s Complex Needs Service team is looking to employ a Corporate Apprentice Day Service Support Worker (Level 2).

As an apprentice you will contribute to their Service helping them to deliver support to adults with a learning disability who have complex support needs. People are supported by the service to access a wide range of valued activities and opportunities within the local community to meet their identified outcomes.

Cardiff Council delivers over 700 different services to residents of Cardiff, visitors, and businesses across the city. As a local government organisation, their customers depend on them to deliver essential services, every day. Whether employed in a customer facing, technical, trade or support role, employees help to make a difference to the community. As it is important to them that the workforce better reflects the communities they serve, and that they support their residents to overcome barriers to employment, you must live within the boundaries of Cardiff to be eligible to apply for this Corporate Apprentice role.

Check your postcode here:听

Eco2 Management Services Ltd (EMSL) are looking for a Business Support / Accounts 听Apprentice to join our Finance team on a fixed-term apprenticeship with a clear route to a permanent Accounts Assistant role on successful completion. You鈥檒l gain real experience completing day-to-day finance administration activities while completing a Level 2 Digital Skills for Business apprenticeship with our training partner, 麻豆社区.

Why Work with Eco2 Management Services?

• You are looking for an opportunity to start your career whilst completing a Level 2 Digital Skills for Business apprenticeship.
• You feel aligned with our Company Values:
• Trust: We trust each other and earn the trust of our clients. We are a safe pair of hands.
• Teamwork: We are there for one another and we work in partnership with our clients.
• Responsibility: We take ownership of tasks and challenges to find the right timely solution.
• Quality: We embrace robust systems and procedures to ensure a high quality, consistent service.
• Creativity We adopt a developer’s zeal, always seeking creative solutions that add value.

About the role

You will be helping the Finance team run efficiently by keeping transactions processed on time and records accurate. Reporting to the Senior Financial Controller and partnering with other members of the Finance team, you鈥檒l manage support a wide range of finance activities from payment runs, to setting up new suppliers, to bank reconciliations, to handling customer queries.

They offer a supportive, hands-on learning environment in which you can complete your apprenticeship.

Nathan Emary has been studying IT, alongside Essential Skills, and was drawn to the JGW+ pathway after finishing school as it offered him work experience and a chance to earn money. This was particularly of interest to Nathan who was building a PC at the time and wanted to gain some additional IT skills as well as funds to be able to finance the project.

鈥淭he atmosphere [within JGW+] is like no other,鈥� he said. 鈥淚 get along with all the learners there and the class is very welcoming. My tutor Matt is the best, I鈥檝e never clicked with anyone in the role like him and the way he lets everyone learn at their own pace is very refreshing 鈥� it definitely allows me to fully take in anything he is teaching.

鈥淗e will also be happy to go over anything with me personally and is always available for a general chat even with teaching multiple students at once.鈥�

Nathan will now be heading to Legal and General and undertaking a foundation apprentice in Customer Services and Providing Financial Services with听听He will be responsible for checking and processing documents.

鈥淢y time at 麻豆社区 has definitely helped me with the hybrid work environment I will have at Legal and General as we are virtual 2-3 days a week.

鈥淸In terms of skills gained at 麻豆社区] communication and collaboration are key and these have helped me significantly.鈥�

Despite just landing the role, Nathan is keen to not rest on his laurels and has big aspirations for his future career.

鈥淚n the long term I would like to be in charge of my own company. I want to move up in Legal and General, gaining the most experience and qualifications, and hopefully moving to a managing position. I eventually want to start my own business involving smart technology.鈥�

Matthew Hillier, Nathan鈥檚 IT tutor at 麻豆社区, said: 鈥淣athan has been an absolute pleasure to have in IT on JGW+. Supporting Nathan to grow and develop through the course has been a privilege and I am inspired by of all of the progress he has made and the challenges he has overcome.

鈥淣athan has now secured an amazing opportunity with Legal & General, which I am confident he will excel in and prove to be a strong asset to the company. I am enormously proud of Nathan and wish him all of the very best with his future.鈥�

If you are 16 to 19 years old and would like to learn more about 麻豆社区 + you can find further details and courses听here.

鈥淧rior to my Apprenticeship I was working in a coffee shop, and I knew that it was not what I wanted to do long term,鈥� Carley explains, 鈥淚 had worked in hospitality and retail since I was in my early teens, but I was finding it very hard to branch away from this as I didn鈥檛 have relevant experience.鈥�

At the age of 21, Carley started looking for Apprenticeships based in her home-town of Newport, applying for a one-year Business Administration Level 2 qualification and becoming one of the City Council鈥檚 first ever apprentices in the process.

鈥淏eing one of the original apprentices was a very exciting time, it was a new experience for the apprentices, the teams that we were placed in, and Newport City Council as a whole,鈥� Carley says. 鈥淭he amount of effort and time that went into training us and ensuring that we had everything we needed to continue on our career paths was incredible.鈥�

鈥淚t has also been a strange journey for me, however, as in the time since my Apprenticeship I have been diagnosed with a degenerative condition that affects my sight. Due to this I have since been registered blind, so I am very lucky that I have received continuous support from colleagues, managers and HR to work around this and find ways to work that suit me too.鈥�

Placed within the Education department, Carley鈥檚 Apprenticeship involved supporting the Early Years Integration team by managing calendars, booking and attending meetings, completing digital filing and as a point of contact for partners and nursery settings. She also got to visit early years settings and attend panel meetings, giving her a first-hand understanding of the team鈥檚 aims and objectives too.

That was five years ago, and Carley has been employed by Newport City Council ever since, working as a Customer Services Officer, School Support Officer, Administrator with the Child Protection Unit, and currently as a Business Support Officer with the Violence Against Women, Domestic Abuse and Sexual Violence (VAWDASV) team.

The Apprenticeship has opened so many doors for me and it has set me up on a career path that I thoroughly enjoy.

鈥淢y goals for the future now are to continue my career journey within Newport City Council, wherever that may take me, and to continue to adapt to working life with my condition.鈥� Carley said.

鈥淚 would absolutely recommend an Apprenticeship and my advice to young people who are considering this route is that it is truly invaluable. For me, it was a perfect balance of work-based experience and learning an Apprenticeship.鈥�

If you want to find out more about apprenticeship opportunities currently available听.

As Project Coordinator for Cwmpas, an economic development agency Thomas was keen to expand his social media knowledge further and signed up for a听听听

鈥淚 was looking to undertake something new and social media was an area of my role where I felt I could learn more. For me, the qualification offered a free learning opportunity which I鈥檇 be accredited for at the end of it.鈥�听

The Level 3 Social Media for Business Apprenticeship supports learners in developing various digital media skills that can be transferable across many sectors. Equipping learners with the skills knowledge and competency to support business systems, processes and services, the qualification enables learners to use social media in a more efficient and productive way.听

Speaking about the qualification, Thomas commented, 鈥淚鈥檝e really enjoyed the qualification and liked that I got to pick and choose the units that best suited my work needs. There are mandatory units to cover your core knowledge but then there鈥檚 a huge choice around the units you can tailor fit around you. It enables you to both grow your knowledge and your confidence at the same time.听听

鈥淔or me learning about Search Engine Optimisation (SEO) and increasing brand visibility was essential learning for engagement. The outcome is that I鈥檝e adapted my approach and engagement with my network has really improved without necessarily advertising.鈥�听

Thomas is a firm advocator of upskilling on the job and believes apprenticeships are a smart and savvy choice for anyone looking to boost their career progression 鈥� especially in the current economic climate.听听

I鈥檝e always had a big drive and ambition to improve my education. I knew I was worthy of a meaningful career and greater opportunities and recognised I needed to demonstrate that to make it happen. I took the advantage of free training in Wales!听

鈥淚鈥檝e seen a shift from wanting specific A 鈥楲evels and degrees when hiring, to businesses like Cwmpas that want people to have a good standard of education which is representative of the role you鈥檙e going for. This is where apprenticeships come in massively! I鈥檝e not got a degree in Management but I do have a range of qualifications in Leadership & Management, Business Administration and now social media. It makes up a nice package of skills!听听

Social Media particularly, is vital in today鈥檚 market place as it allows businesses to both attract and engage customers, while increasing market reach. Through his Social Media for Business qualification, Thomas can devise and implement marketing campaigns ideas to drive business and raise the visibility of his current work project.听

鈥淭he biggest thing the qualification has given me is the confidence that I鈥檓 doing something right. You鈥檙e more likely to perform your job better if you feel confident. This qualification gives you tools so you have the knowledge, confidence, experience and know how to figure out how best to adapt your approach.鈥�听

Navigating an apprenticeship alongside work commitments may seem overwhelming but Thomas stresses that with commitment and support, an apprenticeship is a viable option for anyone in the workplace.听听

I would absolutely recommend apprenticeships to anyone. They鈥檙e not something you do when you鈥檙e young and you think you鈥檙e not academic. This perception is wrong! Apprenticeships are a viable way of upskilling yourself, showing your responsible and committed to learning while gaining confidence and being an asset to your workplace.听 Also, they鈥檙e free!听听

鈥淭he support from 麻豆社区 has been fantastic too. The assessors have always been on hand and provided a great deal of reassurance, guidance and been really encouraging and flexible. My value in the workplace has increased since undertaking my apprenticeships and I鈥檓 now in a position to share my knowledge with others in the business.鈥�听

Despite only recently completing his Social Media for Business qualification, Thomas has already set his sights on further qualifications which will enable him to reach his goal of becoming a Business Advisor.听听

鈥淚鈥檝e applied to do Community Shares Practitioner Training which will demonstrate my skills as a Business Advisor. For me, it鈥檚 about future proofing myself and gaining all the skills I can.鈥�听

If you鈥檇 like to learn more about Social Media for Business and how it can future proof your career听

We spoke to three staff members about this unique journey.听

Engagement Tutor, Callum Taylor, finished sixth form and decided he didn鈥檛 want to go to university. He wanted a job instead.听

鈥淎fter a few weeks of applying for jobs, I wasn’t really getting anywhere so I went to Careers Wales and they referred me to 麻豆社区.鈥� Callum explained. 鈥淚 did a level 1 Customer Service course and after a few months, I was put on placement in Hadfield Road as a teaching assistant. I must’ve done alright, because a few months later I was offered a job.鈥�听

Despite this, teaching wasn鈥檛 the first path that came to Callum at 麻豆社区. 鈥溌槎股缜� initially sourced me an admin placement, which I did for a few months,鈥� he recalled. 鈥淏ut it didn鈥檛 feel like the right fit for me.鈥� Unsure of his next steps, he returned to the centre to explore other options. That鈥檚 when his tutor suggested a placement as a teaching assistant. 鈥淚 decided to give it a try, and I really enjoyed it. It helped me realise that I was better suited for a role in teaching or training than in admin.鈥�听

This experience set him on a new route. His time as a learner at 麻豆社区 taught him much more than technical skills – it gave him the knowledge he needed professionally. 鈥淚 learned how to apply for jobs, present myself in interviews, and become more employable,鈥� he explained. Beyond the practical lessons, he also gained personal insight through wellbeing sessions. 鈥淭hose sessions helped me think more critically about a lot of issues and prepared me for the challenges of my work placement.鈥�听

His placement as a teaching assistant at Hadfield Road lasted about three months, and it became a turning point in his career. 鈥淎s the placement was coming to an end, the centre manager took me aside and asked if I鈥檇 be interested in turning it into a job.鈥澨�听

Callum accepted the offer, initially working as a general classroom assistant. About a year later, he transitioned into his current role as an engagement tutor.听

Now, as a learning coach, his role focuses on supporting learners鈥� wellbeing, but it spans multiple areas. 鈥淚 deliver wellbeing sessions, have one-on-one chats with learners who might be struggling, and even handle a fair amount of admin,鈥� he said. 鈥淚t鈥檚 a bit of everything, but the most rewarding part is working directly with the learners and seeing their development during their time on programme.鈥�听

However, the transition from learner to staff wasn鈥檛 without its challenges. 鈥淎t first, it was difficult because some of the learners I worked with were people I鈥檇 been friendly with as a fellow learner,鈥� he admitted. 鈥淏ut over time, as I gained experience and those learners moved on, it became easier. I鈥檒l never forget my first Christmas party, seeing the staff I worked with as a learner really let their hair down 鈥� it was such a different side to them!鈥澨�听

Looking back, he believes his experiences as a learner have profoundly shaped his approach to his role. 鈥淚 have so much empathy for our learners because I understand what they鈥檙e going through,鈥� he said. 鈥淔or many of them, we鈥檙e not their main priority鈥� they鈥檝e got other challenges in their lives. It鈥檚 important not to take it personally when they don鈥檛 prioritise their learning.鈥�听

His journey from learner to staff member has also given him a unique perspective on 麻豆社区 as a whole.

鈥淚鈥檝e seen how 麻豆社区 works from both sides, and that鈥檚 given me a deeper understanding of the learner journey. It鈥檚 incredibly rewarding to now be part of that journey for others, helping them navigate their challenges and grow, just as I did.鈥�听

At 17, life after school felt uncertain for Learner Outreach Worker Nazma Hassan. Disengaged and unsure of what career path to pursue, she found herself at a crossroads. 鈥淚 wasn鈥檛 sure what to do,鈥� she said. 鈥淏ut then I met with Careers Wales, and they introduced me to apprenticeship pathways with 麻豆社区. It really clicked with me because I鈥檓 a practical learner who thrives on-the-job.鈥�听

What made 麻豆社区 stand out wasn鈥檛 just its practical approach, but also the sense of independence it fostered. 鈥淚 loved that 麻豆社区 didn鈥檛 feel like school. That freedom motivated me to stay engaged with my course.鈥澨�听

Nazma chose to pursue a Business Administration course, seeing potential for growth in the field. A placement in 麻豆社区鈥檚 Health & Safety department marked the beginning of her journey. 鈥淭hat鈥檚 where it all started,鈥� she said. 鈥淚 completed my Level 1 Business Admin and had the opportunity to progress to an apprenticeship, where I earned my Level 2 and 3 Business Admin qualifications. I then transitioned to the Data Administration team.鈥�听

Her career goals evolved along the way. 鈥淲hen I first joined 麻豆社区, I thought I wanted to be a teacher. But after some work placement experience, I realised it wasn鈥檛 for me. I was lucky to figure this out early and pivot toward something that felt like a better fit.鈥�听

Through her time learning with 麻豆社区, Nazma gained not just technical skills but also personal resilience. 鈥淥ne of the biggest lessons I learned was how to face challenges head-on and boost my confidence. If something didn鈥檛 work out, I found alternatives or sought support from my tutors. I became more independent and ambitious, even when some friends started to disengage from the course. I didn鈥檛 let that affect my own progression.鈥�听

Her commitment paid off. After completing her Level 1 Business Admin, her line manager saw her potential and recommended her for an apprenticeship role within 麻豆社区. 鈥淚 went through the interview process with HR and was thrilled to be offered the position,鈥� she said.听

For the next 14 years, she thrived as a Data Administrator. Her role encompassed everything from processing learner payments and managing data entry to auditing and reception duties. But her journey didn鈥檛 stop there. 鈥淥ver a year ago, new roles were developed within the JGW+ Programme, and I applied for an Outreach Recruitment Worker position. I got the job, and it鈥檚 been incredible. It pushed me out of my comfort zone and helped me grow even further.鈥�听

When a friend suggested to Hadfield Receptionist Jess Stiff that she should join her on a hair and barbering course at 麻豆社区, the thought of enrolling had never crossed her mind. But after touring the centre, she was intrigued.听听

鈥淚 hadn鈥檛 even heard of 麻豆社区 before my friend brought it up,鈥� Jess explained, 鈥渂ut once I saw what they offered, I decided to pursue a Level 1 in Animal Care instead, which eventually led to completing my Level 1 Land-Based Studies.鈥�听

Her decision wasn鈥檛 random. A deep fascination with wildlife and a strong interest in big cats had shaped her original career goal – to become a zoologist. 鈥淚鈥檝e always been fascinated by wildlife,鈥� Jess said. 鈥淭he idea of working with big cats and studying their behaviours really inspired me.鈥�听

Her time as a learner at 麻豆社区 became a period of intense growth, both personally and professionally. The course taught her a wide range of practical and transferable skills, which would prove invaluable in her career. 鈥淚 developed time management, critical thinking, and problem-solving skills,鈥� she said. 鈥淚 also improved my communication and research abilities. On the practical side, I learned basic animal care skills like feeding, watering, health checks, and proper handling techniques. I even got hands-on experience with enclosure maintenance, including choosing the right substrates and enrichment items.鈥�听

The transition from learner to staff member was an unexpected but welcome twist in her journey. 鈥淚 was still on programme when I was offered a job,鈥� she recalled. 鈥淢y tutor at the time really helped me prepare for it. Initially, I started as a placement learner, but soon they decided to take me on full-time. Now, I work here.鈥�听

Today, her role at 麻豆社区 involves an array of responsibilities. 鈥淚 handle greeting and welcoming visitors, managing incoming calls and inquiries, as well as overseeing mail and deliveries.听听听

鈥淭here鈥檚 also a security aspect to my role, ensuring visitor protocols are followed, and I assist with learners鈥� certificates. Additionally, I lead tours of the building, giving potential learners insights into our courses and what they entail.鈥�听

Moving from being a learner to becoming part of the staff wasn鈥檛 without its challenges. 鈥淎t first, it was overwhelming,鈥� she admitted. 鈥淭here was so much to learn and remember. But gradually, I got the hang of things and started to really enjoy it. The environment here is so welcoming and friendly. When I was later transferred to another centre, I felt nervous all over again, but within a week, I settled in and felt comfortable.鈥�听

Her time at 麻豆社区 is filled with memories that highlight her growth and adaptability. 鈥淥ne of my favourite moments was being on stage and answering questions from Scott Quinnell about my course and career goals,鈥� she shared. 鈥淎nother standout experience was working in the caf茅, which gave me valuable skills in a completely different setting.鈥�听

Looking back, she credits her experience as a learner at 麻豆社区 for shaping the way she approaches her work today. 鈥淚t taught me how to work both independently and as part of a team.听

鈥淚鈥檝e become more punctual, confident, and financially responsible. My communication skills have also improved significantly.鈥�听

Nathan Emary has been studying IT, alongside Essential Skills, and was drawn to the JGW+ pathway after finishing school as it offered him work experience and a chance to earn money. This was particularly of interest to Nathan who was building a PC at the time and wanted to gain some additional IT skills as well as funds to be able to finance the project.

鈥淭he atmosphere [within JGW+] is like no other,鈥� he said. 鈥淚 get along with all the learners there and the class is very welcoming. My tutor Matt is the best, I鈥檝e never clicked with anyone in the role like him and the way he lets everyone learn at their own pace is very refreshing – it definitely allows me to fully take in anything he is teaching.

鈥淗e will also be happy to go over anything with me personally and is always available for a general chat even with teaching multiple students at once.鈥�

Nathan will now be heading to Legal and General and undertaking a foundation apprentice in Customer Services and Providing Financial Services with He will be responsible for checking and processing documents.

鈥淢y time at 麻豆社区 has definitely helped me with the hybrid work environment I will have at Legal and General as we are virtual 2-3 days a week.

鈥淸In terms of skills gained at 麻豆社区] communication and collaboration are key and these have helped me significantly.”

Despite just landing the role, Nathan is keen to not rest on his laurels and has big aspirations for his future career.

鈥淚n the long term I would like to be in charge of my own company. I want to move up in Legal and General, gaining the most experience and qualifications, and hopefully moving to a managing position. I eventually want to start my own business involving smart technology.鈥�

Matthew Hillier, Nathan’s IT tutor at 麻豆社区, said: “Nathan has been an absolute pleasure to have in IT on JGW+. Supporting Nathan to grow and develop through the course has been a privilege and I am inspired by of all of the progress he has made and the challenges he has overcome.

“Nathan has now secured an amazing opportunity with Legal & General, which I am confident he will excel in and prove to be a strong asset to the company. I am enormously proud of Nathan and wish him all of the very best with his future.”

If you are 16 to 19 years old and would like to learn more about 麻豆社区 + you can find further details and courses here.